1. The user browsing this area accesses Flower Art Creation, accessible via the url: flowerartcreation.com. Browsing and placing a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site as stated therein.
2. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 as amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by
Company: Flower Art Creation Ltd.
Headquarters: Via Senese 41R Florence 50124
VAT number: 06921150485
3. These General Terms and Conditions of Sale are deemed accepted by the buyer at the time of order confirmation, through the mandatory checkbox in the checkout process. Full reading before proceeding with the purchase is strongly recommended.
4. You are encouraged to download and print a copy of the purchase form and these Terms and Conditions of Sale, the terms of which Flower Art Creation reserves the right to change unilaterally and without notice.
1. These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on flowerartcreation.com and do not govern, however, the provision of services or sale of products by parties other than the seller who are present on the same site through links, banners or other hypertext links.
2. Before placing orders and purchasing products and services from different parties, we suggest checking their terms and conditions.
1. To conclude the purchase contract, you will need to fill out the form electronically and submit it following the relevant instructions.
2. It contains a reference to the General Terms and Conditions of Sale, pictures of each product and its price, the means of payment that you can use, the mode of delivery of the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; how and when to return the purchased products.
3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Right of Withdrawal and Personal Data Processing Notice.
4. The contract is concluded when the seller receives the form completed by the user, after checking that the data contained therein is correct.
5. The buyer will be obligated to pay the price from the moment the online order submission process is completed. This will be done by clicking on the “Place Order” button at the end of the wizard.
6. When the contract is concluded, the seller takes charge of the order for fulfillment.
1. In completing the registration procedures, you agree to follow the directions on the site and to provide your personal information correctly and truthfully.
2. Confirmation will in any case release Flower Art Creation from any liability regarding the data provided by the user. The user agrees to promptly inform Flower Art Creation of any change in their data at all times communicated.
3. If the user communicates inaccurate or incomplete data, or in the event that there is a dispute by the parties concerned about the payments made, Flower Art Creation will have the right not to activate or to suspend the service until the relevant shortcomings are remedied.
4. At the time of the user’s first request for activation of a profile, Flower Art Creation will assign the user a username and password. The latter acknowledges that such identifiers constitute the system for validating user access to the Services and the only system suitable for identifying the user; acts performed by means of such access will be attributed to the user and will be binding on them.
5. The user undertakes to maintain the secrecy of their access data and to guard them with due care and diligence and not to transfer them even temporarily to third parties.
1. Product availability refers to actual availability at the time the buyer places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence on the site and in the store of several users, products may be sold to other customers before the order is confirmed.
2. Even after the order confirmation e-mail is sent, cases of partial or total unavailability of goods may occur. In this eventuality, the order will be rectified automatically with the deletion of the unavailable product and the buyer will be notified immediately by e-mail.
3. If the buyer requests cancellation of the order, terminating the contract, Flower Art Creation will refund the amount paid within 30 days from the time Flower Art Creation became aware of the buyer’s decision to terminate the contract.
1. Flower Art Creation markets: fresh flowers, dried flowers, plants, floral arrangements, living décor and home accessories, floral sculptures and artworks, event and wedding installations.
2. The full offer is detailed on our website at: flowerartcreation.com
3. The price of the products shall be as stated from time to time on the site, except where there is an obvious error. Site prices include VAT and do not include shipping costs. Prices are subject to change at any time. Changes do not affect orders for which order confirmation has already been sent.
4. Once the desired products have been selected, they will be added to the shopping cart. It will be sufficient to follow the purchase instructions, entering or verifying the required information at each step of the process. Order details may be changed before payment is made.
5. Payment can be made by:
PayPal
Bank Transfer
Credit Card
1. Flower Art Creation ships nationwide.
2. Flower Art Creation will only make deliveries to the address provided by the user at the time of purchase.
3. Delivery is generally made within 7 days, or, if no delivery date is specified, within the estimated time at the time of selection of the delivery method and, in any case, within the maximum period of thirty days from the date of confirmation.
4. If delivery is not possible, the order will be sent to the depot. In such an event, a notice will specify where the order is located and how to arrange a new delivery.
5. If you are unable to be present at the delivery location at the agreed time, please contact us to arrange a new delivery date.
6. If delivery cannot take place for reasons beyond our control after thirty days from the date the order is available for delivery, we will assume the contract is to be terminated.
8. Shipping costs are the responsibility of the buyer and are explicitly highlighted when placing the order.
9. For perishable products (fresh flowers, fresh arrangements), in the event of failed delivery due to the recipient’s absence, Flower Art Creation cannot be held responsible for any deterioration of the product. In such cases, the courier will leave a notice and the customer must contact customer service within 24 hours to arrange a new delivery. Flower Art Creation reserves the right not to replace the product where the delivery delay is attributable to the recipient.
1. Risks related to the products will pass to the buyer from the time of delivery. Ownership of the products shall be deemed to have accrued upon receipt of full payment of all amounts due in connection therewith, including shipping charges, or upon delivery, should this occur at a later date.
1. The seller is responsible for any defect in the products offered on the site, including non-conformity of the items to the products ordered, in accordance with the provisions of Italian law.
2. If the purchaser has entered into the contract as a consumer, this warranty is valid provided that the defect manifests itself within the statutory period applicable to the type of product purchased from the date of delivery. For perishable products (fresh flowers and fresh arrangements), any defects or non-conformities must be reported within 24 hours of delivery, accompanied by photographic documentation. After this period, no complaints relating to the condition of the product will be accepted. For non-perishable products, the purchaser must file a formal complaint regarding any defects within a maximum of 2 months from the date on which the defect was acknowledged.
3. In case of non-conformity, the purchaser who has entered into the contract as a consumer shall be entitled to obtain the restoration of conformity of the products without charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract with respect to the disputed goods and the consequent refund of the price.
4. All return costs for defective products will be borne by the seller.
5. Product images on the site are for illustrative purposes only. For fresh floral products, the varieties, colours and final composition may vary depending on seasonal availability, while the essential characteristics of the ordered product (size, main colour palette, type of arrangement) will be maintained.
1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days pursuant to Art. 57 of Legislative Decree 206/2005, running from the date of receipt of the products.
2. In the case of multiple purchases made by the purchaser in one order and delivered separately, the 14-day period shall run from the date of receipt of the last product.
3. The user who wishes to exercise the right of withdrawal may send an email, indicating the order number and name of the user, to: ordini@flowerartcreation.com
4. The purchaser shall exercise the right of withdrawal by sending any explicit statement containing the decision to withdraw from the contract, or alternatively by submitting the standard withdrawal form set out in Annex I, Part B, Legislative Decree 21/2014, which is not mandatory.
5. The goods must be returned to: Via Senese 41R, 50124 Florence.
6. The goods must be returned undamaged, in the original packaging, complete in all parts and accompanied by the relevant tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any outbound shipping costs.
7. As stipulated in Art. 56 paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the buyer demonstrates that the goods have been returned.
8. The right of withdrawal shall not apply in the following cases, pursuant to Art. 59 of Legislative Decree 206/2005:
a) Perishable or rapidly expiring products: fresh flowers, plants and any arrangement containing fresh elements, which by their nature cannot be returned after delivery (Art. 59, letter d);
b) Personalised or made-to-order products: bouquets with a specific choice of colours, flower varieties or packaging requested by the customer; arrangements created to the customer’s brief; installations for events, weddings or business premises; commissioned floral sculptures and artworks; any product for which specific characteristics were agreed upon prior to production (Art. 59, letter c);
c) Services already fully performed with the consumer’s consent before the withdrawal period expires (Art. 59, letter a).
9. The site will make the refund using the same means of payment chosen by the purchaser at the time of purchase. In the case of payment made by bank transfer, the buyer must provide the bank details (IBAN, SWIFT and BIC) necessary to process the refund.
10. Return shipping costs in the event of withdrawal: unless the product is defective or non-conforming (in which case return costs are borne by the seller pursuant to Art. 10.4), the cost of returning products in the event of voluntary withdrawal is the responsibility of the buyer. The seller is not obliged to refund the original outbound shipping costs where the buyer has chosen a delivery method other than the standard one.
1. The purchaser’s data shall be processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the information pursuant to Art. 13 EU Regulation 2016/679 (Privacy Policy).
1. In the event that any of the clauses of these General Terms and Conditions of Sale should be void for any reason whatsoever, this shall in no way affect the validity of and compliance with the other provisions appearing in these General Terms and Conditions of Sale.
1. Any requests for information may be sent by e-mail to: info@flowerartcreation.com, by telephone: 055 222237, or by post to: Via Senese 41R, 50125 Florence.
1. For orders of made-to-commission products or products with a value exceeding €500.00 (sculptures, installations, complex arrangements), Flower Art Creation reserves the right to request a deposit of at least 30% of the total order value at the time of confirmation. The deposit is non-refundable in the event of cancellation by the customer after production has commenced, except in cases attributable to Flower Art Creation.
2. For such orders, Flower Art Creation may request the signature of a specific order form detailing the agreed product specifications. The customer’s written approval of the technical and creative specifications (materials, dimensions, subject, colour palette) constitutes final acceptance of the project and precludes subsequent disputes regarding the approved characteristics.
3. Flower Art Creation may share photographic documentation of the production progress with the customer. Written approval (including by email) of such documentation by the customer constitutes acceptance of the state of the work at the time of sharing.
1. These General Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of Italy, without prejudice to any different overriding mandatory rules of the purchaser’s country of habitual residence. Accordingly, the interpretation, execution and termination of the General Terms and Conditions are subject exclusively to Italian law.
2. Any disputes inherent and/or consequent to these conditions shall be settled exclusively by the Italian judicial authority. In particular, if the purchaser qualifies as a Consumer, any disputes shall be resolved by the court of the purchaser’s place of domicile or residence in accordance with applicable law. For contracts concluded with parties acting in the exercise of their business or professional activity (B2B customers), the exclusively competent court shall be that of Florence.
These conditions were last updated on 12 March 2026.
